Do you have questions about Dr. Valli’s consults?
Our behavior team believes that in order to best improve a pet’s behavior, a group of dedicated people can come together to find solutions. By bringing together veterinarians, animal trainers, veterinary support staff and yourself to help your pet, we create the synergy for behavior change.
Here are some of the most commonly-asked questions about Synergy
- Managing over 450 cases that were reviewed by her residency mentor
- Gaining extensive education of normal and abnormal behaviors of domesticated and wild species, as well as on neurology, neuropharmacology, and related topics
- Publishing research in a peer-reviewed journal
- Writing several detailed case reports
- Teaching and lecturing to a variety of audiences including veterinarians and the general public
Once Dr. Valli fulfilled these requirements and passed a comprehensive two-day, 16hr examination on the behaviors and treatment of multiple animal species, she earned the title of board-certified veterinary behaviorist.
Since untreated behavior problems generally become worse with time, the sooner that you consult with Dr. Valli, the better the outcome is for you and your pet. Dr. Valli advocates using effective and pet-friendly behavior modification methods to implement her treatment plans.
Many times the referring trainer prefers for us to take over the behavior modification for a pet and client. This may happen because of our trainers’ expertise in working with a particular issue, or because one of our classes is a good fit for the client’s or pet’s needs. If, however, you are working with a trainer who is comfortable and experienced with implementing the behavior modification programs necessary for your pet following Dr. Valli’s recommendations, that may work as well.
Regardless of your situation, working with an experienced trainer who can effectively implement behavior modification methods results in quicker improvement your pet’s behavior and better satisfaction for you.
When you meet with Dr. Valli, she will communicate with your primary veterinarian to gather information about your pet’s medical history. She will also collaborate with them after your consult to share information about her findings about your pet. She may also advise medical tests to be performed for the behavioral treatment she sets up for your pet.
While our veterinarians need to meet your pet in person before consulting with you, they are able to consult with other veterinarians in the area on their clinical cases. Vet-to-vet consultations with our veterinarians provide the opportunity for your veterinarian to speak to us about your pet’s case. This service is offered for free.
Our services are prepaid and non-refundable. We understand that life happens. The appointments are in high demand and giving advance notice allows other patients the opportunity to access that appointment time.
- If you cancel or reschedule at least 1 week prior to your appointment, we will happily help you reschedule within 6 months of purchase. There are no refunds of the reservation deposit ($150) under any circumstances. However, the remaining balance (less the reservation deposit) may be returned if you choose to not reschedule.
- If you cancel or reschedule within less than 1 week of your appointment, your full fee is forfeited. We will remove the appointment and it will no longer be available. Full payment is required before rescheduling.
- SYNERGY’S BUSINESS DAYS: Synergy’s office is closed on Fridays, Saturdays and holidays. A good policy is to contact us immediately to reschedule when you receive our 1-week reminder email.
The email address you provide when you contact us may be used to send you information and updates pertaining to your pet’s specific services, in addition to receiving occasional practice news, updates and information about related products or services.
- The severity and intensity of your pet’s behaviors
- The length of time that the behaviors have been practiced for
- How much time you dedicate each week to changing the behavior through training
- The underlying emotional state of the patient
- And, any concurrent medical conditions that your pet is experiencing
- The intensity of the problem behavior and how long it’s been happening
- Your ability to prevent your pet from practicing the undesirable behaviors or experiencing anxiety / overexcitement
- Your willingness to communicate with us and keep up updated on your pet’s response to treatment
- Your ability to set aside time to work on the behavior therapy exercises we teach you to improve behavior
- What is realistic to expect for improvement for your pet’s problem behavior
We will support you on your journey to the best of our ability. An individual pet’s success will look different for each pet’s family and is determined by many factors in your pet’s life. Most of these factors are largely out of our control.
Considering these factors, and the fact that our companion animals are living beings who will vary in their responses to treatment, it would be inappropriate and unethical for us to make promises or guarantees regarding outcomes of treatment. What we can say is that the behavior of the vast majority of pets in our care improve significantly once treatment has been implemented.