What is Synergy all about?
Our behavior team believes that in order to improve a pet’s behavior, a group of concerned people can come together to find solutions. By bringing together veterinarians, animal behaviorists, dog trainers and yourself to help your pet, we create the synergy for behavior solutions.
Here are some other questions that we are regularly asked…
Using reward-based methods also minimizes stress during training, which promotes learning. Techniques using rewards create a better bond of trust between you and your pet, especially for learning new skills later on in life.
We agree with the American Veterinary Society of Animal Behavior (AVSAB) when they state that using rewards rather than punishment is the standard of care when addressing behavior problems. We also agree with them that dominance as a model for behavioral diagnosis and treatment is outdated, undesirable and misleading.
In our many years of experience, we have seen a great number of negative side-effects of using punishment and dominance-based methodologies including: increased aggression, fears and phobias, bites to people and dogs and destruction of the trust bonds between people and their pets.
We will sometimes also evaluate your pet’s medical and training history and collaborate with your previous trainer and/or veterinarian to get a more complete picture. Bringing all this information together, we recommend the service that we believe will benefit you and your pet the most, so that you get the best behavioral outcome for your pet.
We often get referrals from other trainers and Dr. Valli works closely with them, sharing the client and setting up a behavior therapy program that the original trainer helps to implement.
At other times, the referring trainer would prefer that Synergy’s trainers help the client with the specific challenge as they may have more experience with it. We have also worked directly with a referring trainer to help guide them with implementing their client’s recommended behavior therapy program.
When you meet with Dr. Valli, she will be working closely with your primary veterinarian to gather information about your pet’s medical history. She will also collaborate with them to share information about her findings about your pet and to recommend medical tests that may need to be performed to move forward with the behavior modification program she sets up for your pet.
However, when other dogs in class bark (or make other stimulating noises) it actually becomes an opportunity for all other participants in class to reward their dogs to form a positive association with the noises and to reward them for their own quiet behavior. We also teach students how to quickly settle their dog down if they choose to bark, and help them succeed in staying calm.
We welcome observers to our classes, so please let us know if you’d like to come and watch a class and see how quiet and well-controlled they are!
Another reason that we collect the non-refundable deposit is that we want to make sure that you are as committed to helping improve your pet’s behavior as we are. By dedicating this money to your pet’s behavioral care, you are letting us know that you are ready to move forward with having us help you make lasting positive changes in how your pet behaves.
- If you contact us to reschedule your appointment at least 72 hours before the appointment time, your deposit may be applied to a reschedule of your appointment one time only. Scheduling the new appointment must take place within 30 days of the original appointment date. NOTE: If the appointment is cancelled or rescheduled a second time, the deposit will neither be applied to the rescheduled session or refunded.
- If you contact us to reschedule your appointment less than 72 hours prior to a scheduled appointment time, we will be happy to reschedule a new appointment. However, the deposit you have paid will not be applied to the cost of the rescheduled session, nor refunded to you.
- If you cancel your appointment without rescheduling (within 30 days) for a later date: your deposit will not be refunded.
The email address you provide when you contact us may be used to send you information and updates pertaining to your pet’s specific services, in addition to receiving occasional practice news, updates and information about related products or services.